Leading Change From The Inside Out

What does leadership look like when certainty is no longer an option?

Shalini and Caitlin challenge the traditional leadership playbook and explores three critical shifts for leading through ambiguity: from certainty to clarity, control to influence, and reaction to intentional response. Expect practical thinking and a decision-making tool leaders and change practitioners can use when the pressure is on.

You Can't Install Transformation: Real Lessons on Operating Model, Readiness, and Leadership from a Major System Overhaul.

Go-live gets the celebration. What happens next determines whether transformation actually delivers. Nicky takes us inside the messy 12 months following a major system implementation to reveal why technology alone doesn’t create value, why readiness reaches far beyond the teams using the system, and why sustaining change is ultimately a leadership and governance challenge. A candid case study about what transformation really takes.

Once Upon A Time… Strategic Storytelling for Change Makers

When attention is scarce, corporate noise is everywhere and AI-generated content is flooding our channels, another carefully crafted message isn’t necessarily the answer.

Mel explores why our brains respond to stories, what makes a story stick, and how Change Makers can use narrative to create meaning and move people to action.

You’ll learn the ingredients of a powerful story — and have a chance to craft one yourself.

No One Cares About Your Change (and That’s Not a Comms Problem)

Your change isn’t happening in isolation, even if your project plan says it is.

Sian takes on one of Change Management’s uncomfortable truths: people are experiencing your initiative alongside restructures, new systems, competing priorities and every other change landing at once.

This provocative session explores change portfolio management, how to distinguish a communications problem from a capacity problem, and practical ways to manage the load instead of simply adding to it.

The Skills Change Practitioners Need That Nobody Is Teaching

Frameworks can teach you the process. They don’t always teach you how to walk into a room, build trust quickly, ask the question nobody else is asking or get genuine buy-in before resistance takes hold.

John opens his playbook to share the practical skills, hard-earned lessons and approaches that have made the biggest difference throughout his career, including what worked, what didn’t and what he wishes more Change Practitioners were taught.

The Agreement Trap: How False Harmony Stalls Change

Sometimes the biggest threat to change isn’t resistance. It’s everyone nodding politely.

Zora explores the hidden cost of false harmony, when disagreement goes underground, difficult conversations are avoided and apparent agreement masks what people really think.

You’ll learn how to spot the signals, surface what’s unsaid and start the conversations that change actually needs, especially as AI increasingly risks embedding today’s unspoken assumptions into tomorrow’s decisions.

AI as Your Change Delivery Teammate

What happens when AI stops being something Change Managers talk about and starts becoming part of the team?

Kate takes AI out of the abstract and into practical change delivery, demonstrating how AI agents can support planning and discovery, accelerate synthesis and content creation, and provide more responsive support after go-live.

Along the way, she’ll explore the guardrails, trust and distinctly human judgement required to make the partnership work and help you identify an AI experiment you can try in your own work.

Human Centred Change: Leveraging AI While Protecting Psychosocial Wellbeing

AI can give us extraordinary new insight into how people are experiencing change but capability without care isn’t progress.

Jessica explores how AI and human-centred Change Management can work together to identify psychosocial risks, better understand employee experience and provide more targeted support.

It’s a practical look at how organisations can embrace AI while keeping empathy, trust, psychological safety and meaningful human connection firmly at the centre.