MEET YOUR 2025 PRESENTERS
Annette Fraser
Manager, Enterprise Change Management, Suncorp
Annette is the Manager of Enterprise Change Management at Suncorp, where she drives strategic transformation across a dynamic and fast-paced environment.
Under her leadership, Suncorp has evolved from a traditional change approach to an agile, mindset-driven culture that fuels true organisational transformation.
This journey was recognised globally when Suncorp was named Change Management Organisation of the Year by ACMP, with Annette proudly presenting at the international award ceremony on behalf of the organisation."
Joza Fleming
Human-Centred Change Manager, Salesforce
Joza Fleming is an outcome-focused change leader at Salesforce. Drawing on his experience leading large-scale digital projects at Accenture, he now architects the innovative 'Business Activation' capability at Salesforce, a model that empowers networks of trusted peers to drive sustainable transformation from within the public sector.
Dr Jen Frahm
Co-Founder and Managing Director Agile Change Leadership Institute
Dr Jen Frahm is the Managing Director of The Agile Change Leadership Institute and builds change capability in organizations.
She is a global expert on organisational change, communication and transformation, three times published author, a tamer of ambiguity, speaker of truths and solver of problems. A sought-after speaker she is known for being at the frontier of business agility and change.
Cassandra Goodman
Principal Consultant, Bendelta
Cassandra is a Principal Consultant at Bendelta and specialises in the co-creation of workplaces where people and performance can thrive. She believes that the single greatest predictor of sustained performance is the extent to which organisations activate and amplify the potential of their people.
Her career spans senior leadership roles in Continuous Improvement, Customer Experience Innovation, Employee Experience Innovation, Voice of the Customer/Employee, and Customer Insights & Analytics. The common thread throughout her career has been her commitment to continuously improving experiences for both employees and customers.
Her leadership toolkit includes Lean, Six Sigma, and Change Acceleration Processes (CAP), coupled with strong experience in Human-Centred Design and Agile methodologies. She is an accredited Lean Six Sigma Master Black Belt. Cassie is also an accredited coach and an accredited Thinking Environment facilitator/training highly skilled at igniting and harvesting fresh, breakthrough thinking in teams and individuals.
Dr Mariam Mousa
Organisational Change Psychologist, M Consulting + Monash University
Dr. Mariam Mousa is a PhD-qualified organizational change consultant and founder of M consulting.
With an academic foundation in organizational psychology and over a decade of corporate experience, Mariam specializes in aligning culture, and customer experience (CX) to drive sustainable transformation in complex organizations.
Combining evidence-based insights with real-world expertise, she empowers leaders to navigate change with confidence, creating people-centered solutions that deliver measurable results.
Rebecca Cattran
Principal, Popolo Plus
Rebecca Cattran is an established change advisor, experienced facilitator & executive coach.
She has managed multiple career transitions, built high performing teams and led enterprise-shaping organisational change in diverse industries including healthcare, transport, utilities, retail, technology and government.
Rebecca is committed to building organisational capability through supporting individuals to succeed, using her skills as a trained facilitator and ICF credentialled coach.
Drawing on her qualifications in science and communication, she brings a systematic approach and a solution-oriented mindset to contemporary change challenges.
Marco Di Santis
Change Lead, UniSuper
Marco is a proud neurodivergent Agile Change Manager with deep experience leading business and technology transformations, including AI, process re-engineering and strategic change initiatives.
Known for his ability to balance technical insight with behavioural awareness, Marco works across projects and business teams to deliver outcomes that align with strategy and drive real impact. A natural relationship-builder with a flair for challenging the status quo, he brings energy, empathy, and a strong people focus to every change journey.
Wayne Aspland
Principal, The Content Factory
Wayne Aspland is a seasoned communication professional with over 20 years’ experience and a global footprint as a writer, speaker, and AI trainer. He has advised leaders across five continents, authored papers on AI and communication, and trained thousands in leveraging AI effectively.
Wayne’s expertise spans leadership communication, internal and change communication, and technology communication—bringing depth in strategy, storytelling, culture change, digital transformation, and thought leadership
Dr Sonia Sharp
Principal Consultant, Bendelta
Dr Sonia Sharp, Principal Consultant at Bendelta, specialises in high-performance leadership, culture, and organisational transformation. With over 20 years as a senior public sector executive, she has led major system reforms and performance turnarounds, consistently delivering measurable improvements in outcomes, operations, and trust.
Over the past decade, Sonia has partnered with diverse organisations on dynamic transformation initiatives and collaborated with Oxford’s Professor Andrew White to advance evidence-informed approaches to successful change leadership
Nataliya Shalygina
Enterprise Change Manager
Nataliya Shalygina is a change management professional with over 15 years’ experience leading complex transformation initiatives.
She has spearheaded AI programs, developed bespoke AI tools, and built innovation networks to drive organisational performance.
Nataliya’s expertise spans change management, project management, business analysis, process re-engineering, and business process improvement, with strong knowledge in implementation management and business integration
Luke Simpson
Senior Manager, Human-Centred Change, Salesforce
Luke is an experienced senior consultant with over 15 years in organisational change, specialising in large-scale digital transformations and technology-enabled change.
Combining a human-centred and data-driven approach, he has led successful transformation projects both as a consultant and in-house.
By focusing on people’s needs and motivations, he designs change initiatives that are strategically innovative, embraced by employees, and deliver lasting impact.
Heather Watson
Principal Consultant, Bendelta
Heather is a Principal Consultant at Bendelta with over 25 years’ experience spanning leadership development, organisational strategy, executive coaching, and culture change.
Known as a ‘possibilitarian,’ she brings deep expertise across public, private, and not-for-profit sectors in Australia and Africa, including 16 years running her own consulting practice.
Heather partners with leaders at all levels—from small business owners to C-suite executives—using a practical, experiential coaching approach that fosters self-awareness, positive behavioural change, and meaningful impact.